Terms
and conditions
General
Information
Cult Zeros' total liability for any claim howsoever arising
shall not exceed the price of the goods supplied by Cult Zeros
to the customer, together with any postage costs incurred.
Cult Zeros shall not be liable for any consequential customer
loss whether this arises from a breach of duty in contract
or in any other way. Cult Zeros cannot accept any liability
for a failure to comply with specific instructions stated
in the online catalogue. Customers' statutory rights are not
affected by this statement.
Stock
Availability
You can check online when you browse the catalogue. If you
have any queries and need to speak to someone, please email
customer services at info@cultzeros.co.uk.
I'm afraid we cannot ensure permanent availability of all
items, although we try our hardest. Some goods sell much better
than we predict; lead times in the industry are also irritatingly
long. If something is out of stock, we'll always give you
the best information we can on anticipated delivery dates
Guarantee
& returns policy
Due to our t-shirts being custom-made, we only accept returns
if the shirt is damaged on receipt of there is an error on
our part. We urge you to look at our sizes guide on the Products/Colours
page on the site. We offer a straight replacement or full
cash refund as well as a refund on the postage.
To
return a t-shirt simply follow these steps
1.
Print off a copy of your order emailed to you when you placed
your order and indicate on it whether you would like an exchange
or a refund;
2.
Please take your parcel(s) to your nearest post office - we
recommend that you send returns by registered post. Please
always obtain proof of postage when returning a parcel. We
always try to process returns as soon as they arrive. However,
during really busy periods, please allow up to 28 days for
your return or exchange to be processed. Please note that
refunds bought as gifts can only be given to the original
payer, and if you decide to swap an item, we can't stop the
payer knowing.
Send
items to;
Cult Zeros
PO Box 60935
London
W12 2AF
Legal
statements on returns
Returning any item within 28 days will be taken as notice
of cancellation of your order (or part of your order). Goods
are provided to you on approval and legal title to the goods
will not pass to you until the 28 days post-delivery period
has expired. On receipt of the goods, Cult Zeros will give
you a full refund of the amount paid or an exchange credit
as required. On returned goods on which you have received
a discount/offer, that discount/offer will no longer apply
if you fall below the discount/offer threshold. The contract
in respect of sale of goods between Cult Zeros and you requires
that you return the goods to Cult Zeros on cancellation. The
costs of returning goods to Cult Zeros are borne by you. Cult
Zeros can arrange for delivery of products to you if required;
this constitutes a separate contract between you and Cult
Zeros. In this case, a charge will be made by Cult Zeros for
packing, handling and delivery of goods. Your statutory rights
continue in force.
T-shirt
care
You will be glad to know that we run long term tests on our
t-shirts in order to monitor their quality. Like with all
things there are some do's and don'ts when it comes to cleaning
(after all you wouldn't wash your car using sandpaper, would
you?). We strongly advise you wash and iron your t-shirt as
follows:
1.
Wash your t-shirt at a maximum temperature of 40 degrees Celsius
2.
Do not use bleach or any substance which has a bleaching agent
in it.
3.
Do not dry clean your t-shirt.
4.
Iron your t-shirt at a medium temperature.
5.
Do not iron directly onto the design but you may iron on the
back of the t-shirt, ie so that there are two layers of cotton
between the iron and the design, at a medium temperature in
order to iron out any wrinkles in the design which may occur
during a wash cycle.
Please follow
this advice as we cannot be held responsible for the quality
of the t-shirt or the design if this advice is not followed.
Cult
Zeros
All
Cult Zeros online purchases take place in a safe environment
using the latest security technology to protect our customers.
We encrypt your
credit card information to ensure your transactions with us
are private and protected as they travel over the Internet.
We accept orders only from Web browsers that permit communication
through Secure Socket Layer (SSL) technology - this means
you cannot inadvertently place an order through an unsecured
connection. Most web browsers above version 3 support this
security.
Your payment
details are held in an encrypted format until we process your
order. This encryption makes it virtually impossible for unauthorised
parties to read any information that you send us.
If
you are still not convinced about the safety of shopping online
you wire the or pay by cheque. Details are given when ordering.
We
are open 24/7 – though you'll unlikely to get a response
from us when Fulham or Oxford are playing!
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